- OUR LOCATIONS
ELSAH Jewels Jewelry Ltd.
Company No. 517206470 | Elsahjewelry.com
Company address / Tel Aviv branch: Nahliel 31, Kerem HaTeimanim, Tel Aviv.
Ra’anana branch: HaMelacha 2, Ra’anana (Renanim Mall, Level 1, opposite WeShoes).
This document brings together, in a separate form convenient for publication on the website, the provisions of the Terms of Service relating to shipping, handling of faulty products and the privacy policy. Nothing in it derogates from consumer rights under law or from the provisions of the full Terms of Service.
• The company provides home delivery within Israel, subject to delivery areas and to the courier company’s ability to reach the address provided.
• At this stage the company does not undertake to offer self-collection, unless such an option is presented on the website at the time of ordering.
• Deliveries are carried out via HFD and/or other courier companies, according to operational considerations.
• The stated delivery time for an item in stock is up to 7 business days from confirmation of the order, unless stated otherwise on the product page or at the time of ordering.
• Timelines may be affected by exceptional load, holidays and days of rest, security events, weather, strikes, malfunctions at shipping providers, remote areas, or incorrect details provided by the customer. The above does not derogate from consumer rights in the event of failure to deliver by the date set in the transaction.
• The delivery cost will be displayed before the order is confirmed.
• Free shipping is provided on orders of ₪299 and above, unless the website explicitly presents different terms at the time the order is placed.
• The customer is responsible for providing a full and accurate address, an available phone number and any details required for proper delivery.
• Where an additional delivery is required due to an incorrect address, unavailability, or refusal to accept the delivery for reasons attributable to the customer, the company may charge a reasonable additional shipping fee, subject to law.
• In the case of a faulty product, an incorrect product, non-conformity with the order, or damage caused in transit, we recommend contacting the company as soon as possible with the order number, a description of the problem and photographs where possible. The request for photographs is intended to make handling more efficient and does not derogate from any right that the law does not condition on presenting a photograph.
• The company will handle the enquiry according to the circumstances and the law. Where the consumer has a right of cancellation or another remedy under law, the commercial warranty provisions do not limit that right.
• The company may offer repair or replacement where this suits the circumstances and with the customer’s consent, but this will not derogate from any right of cancellation or refund available to the consumer under law.
• In the case of cancellation due to a defect in the product, non-conformity between the product and the details provided to the consumer, failure to deliver by the agreed date, or another breach of the transaction by the company, no cancellation fee will be charged. If the product has already been delivered to the consumer, it will be made available to the company at the place where it was delivered, and the company will arrange collection in accordance with law.
• The company will refund amounts it is required to refund and will cancel future charges, if any, within 14 days of receiving the cancellation notice, and will provide the consumer with a copy of the charge-cancellation notice, all in accordance with law.
• The company will not impose store credit instead of a monetary refund where the law grants the consumer the right to a refund of their money.
For enquiries regarding a faulty product, non-conformity or an order error, we recommend contacting us on WhatsApp: 053-342-9058. You may also contact us by email: [email protected]
• The controller of the personal information collected through the website is ELSAH Jewels Jewelry Ltd., Company No. 517206470.
• For privacy enquiries we recommend contacting us on WhatsApp: 053-342-9058. You may also contact us by email: [email protected], or via the additional contact details set out in the website Terms of Service.
• This privacy policy applies to personal information collected through the website, the user account, placing orders, customer service and digital activity related to the company’s services.
• Information provided directly by the user may include full name, phone number, email address, delivery and billing address, order details, user account details and customer service enquiries.
• Technical and usage information may include IP address, browser type, device and operating system, pages viewed, actions on the website, referral source, cookie data and measurement and analytics data.
• The company will not collect information that is not reasonably required for the purposes set out in this policy, and will act to minimise data in accordance with applicable law.
• Full credit card details are not stored, under company policy, on its systems, but are processed via Tranzila and APAX.
• As a rule, providing personal information to the company depends on the user’s wishes and consent and is not a legal obligation, unless expressly stated otherwise.
• However, without providing the details required to place an order, make payment, arrange delivery, verify identity, provide customer service or handle a cancellation/warranty, the company will not be able to provide the requested service or handle the enquiry.
• Fields that are not essential will be defined, as far as possible, as optional. The company will not use the failure to provide unnecessary information as a condition for receiving a service for which that information is not required.
• The company may use the information to operate the website, receive orders, process payments, arrange supply and delivery, issue accounting documents, open a user account, provide customer service, and handle cancellations, returns, exchanges and warranty.
• Information may also be used for information security, prevention of fraud and misuse, record keeping, fault handling, analysis and improvement of the website and service, management of disputes and legal proceedings, and compliance with legal obligations.
• Information will be used for direct marketing and promotional mailing only in accordance with the law and the user’s choices, as detailed in the “Marketing Communications” section of this policy.
• The company will not use information for a purpose incompatible with the purpose for which it was collected, unless there is legal authorisation or appropriate consent.
• The company does not sell users’ personal information to third parties.
• The company may share or allow access to information to suppliers and service providers to the extent required for its activity, including payment and clearing providers, credit card companies, courier companies, hosting and cloud providers, website maintenance, WordPress/WooCommerce, CRM systems, mailing providers, analytics and advertising services, professional advisers, accountants and information security providers.
• The company may use services of Google and Meta. This includes the possible use of Google Analytics and Meta measurement or advertising tools, according to the tools actually operating on the website.
• The company may disclose information where required by law, judicial order or a lawful demand, or where reasonably necessary to protect its rights, prevent fraud, handle a security incident or conduct legal proceedings.
• In the case of a merger, acquisition, sale of activity or structural change, information may be transferred to the relevant party as part of that activity, subject to law and to continued appropriate protection of the information.
• Use of cloud, analytics, advertising, payment or global service providers may involve storage, processing or access to information outside Israel.
• The company will act to carry out such transfers in accordance with the Protection of Privacy Law and the Protection of Privacy Regulations applicable to the transfer of information outside the country’s borders, including by means of contractual terms or other mechanisms permitted by law.
• Where engagement with an external provider involves access to a database or outsourcing, the company will act to implement the legal requirements applicable to engagement with an external party and to information security.
• The website uses, or may use, cookies, pixels and similar technologies for operating the website, saving the shopping cart, account login, security, measurement, analytics, user experience personalisation, advertising and campaign measurement.
• The website uses Google Analytics. In addition, the website may use Meta tools, such as the Meta Pixel, for measurement, advertising and remarketing.
• Some cookies are necessary for the operation of the website, while others are used for measurement or advertising. Where consent is required by law for a particular use, the company will act to obtain it appropriately.
• You may change your browser settings and block or delete cookies; blocking necessary cookies may impair some of the website’s functionality.
• Use of third-party services may also be subject to their own privacy policies.
• Agreement to these terms or making a purchase does not in itself constitute consent to receive advertising material, except in cases where the law permits sending without separate consent and where all the conditions set out in it are met.
• As a rule, the company will request separate and clear consent to receive marketing communications by email, SMS, WhatsApp or another digital means, in accordance with law. A marketing consent checkbox will not be pre-ticked.
• A user may withdraw their consent or give notice of refusal at any time, in a simple and reasonable manner and in accordance with the details appearing in the advertising material.
• Removal from a marketing mailing list does not prevent the sending of service messages necessary for placing an order, payment, delivery, warranty, security or handling an enquiry.
• The company will keep appropriate records of consents and refusal notices as required to demonstrate compliance with law.
• The company will take reasonable information security measures appropriate to the nature of the information, its scope and the risks involved in processing it, in accordance with the Protection of Privacy Law and the Protection of Privacy Regulations (Information Security), 5777-2017.
• The company uses external hosting, payment processing, maintenance and security providers, and will act to regulate their access to information in accordance with law.
• It is not possible to guarantee absolute immunity from malfunction, intrusion, cyber attack or loss of information. In the event of a security incident, the company will act in accordance with the obligations applicable to it under law.
• The company will retain personal information for as long as reasonably required for the purposes for which it was collected, including supplying orders, customer service, warranty, accounting, fraud prevention, dispute management and compliance with legal obligations.
• Once no longer required, information may be deleted, anonymised or retained to a limited extent where there is a legal justification for continued retention.
• Retention periods may vary according to the type of information, the purpose of use and the legal obligations applicable to the company.
• A data subject may apply to the company to review personal information about them, in accordance with the conditions and exceptions set out in law.
• If the data subject finds that the information about them is incorrect, incomplete, unclear or not up to date, they may request that the information be corrected or deleted, in accordance with law.
• Where an additional right of erasure applies under specific law, including in respect of information transferred to Israel from the European Economic Area in cases where the relevant regulations apply, the company will act in accordance with that obligation.
• Privacy enquiries may be sent via WhatsApp: 053-342-9058 or by email: [email protected]. The company may request information reasonably required to verify the identity of the applicant before granting access to information or changing it.
• The website is not intended for the deliberate collection of personal information from minors for the purpose of making an independent purchase without the approval of a parent or guardian.
• If it becomes apparent to the company that information has been collected from a minor contrary to law or without the required consent, the company will act in accordance with law and the circumstances.
• The preferred customer service channel is WhatsApp at 053-342-9058. Telephone answering on this number is less available. You may also contact us by email: [email protected].
• Company address / Tel Aviv branch: Nahliel 31, Kerem HaTeimanim, Tel Aviv.
• Ra’anana branch: HaMelacha 2, Ra’anana (Renanim Mall, Level 1, opposite WeShoes).
Last updated: 25.8.2026.
