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Website Terms of Service, Terms of Use, Purchase, Cancellation, Shipping and Privacy Policy
ELSAH | Elsahjewelry.com
Welcome to the ELSAH website at Elsahjewelry.com (the “Website”), operated by ELSAH Jewels Jewelry Ltd., Company No. 517206470 (the “Company” and/or “Website Management”).
Company address / Tel Aviv branch: Nahliel 31, Kerem HaTeimanim, Tel Aviv, Israel.
Ra’anana branch: HaMelacha 2, Ra’anana (Renanim Mall, Level 1, opposite WeShoes).
WhatsApp: 053-342-9058
Email: [email protected]
Use of the Website, including browsing, registration, opening a user account, placing an order, purchasing products, contacting the Company or using any other service on the Website, is subject to these Terms. Performing an action that requires acceptance of the Terms constitutes confirmation that the user has read the Terms, understood them and agreed to their provisions.
These Terms are drafted in the masculine form for convenience only and apply equally to all genders.
The Company may update these Terms from time to time, subject to any law. In respect of a transaction already completed, the terms in force at the time the transaction was made will apply, unless a later change benefits the consumer or is required by law.
In any case of conflict between these Terms and a mandatory legal provision applicable to a consumer in Israel, the legal provision shall prevail.
1.1. The Website serves as an online store for the sale of jewelry, including earrings, titanium earrings, silver earrings, gold earrings, plated earrings, stainless steel earrings, gold-plated brass earrings, piercings and additional jewelry as presented on the Website from time to time.
1.2. The Company may offer additional products in the future, including necklaces, bracelets, pendants, diamond jewelry, gemstones and related products. These Terms will apply to such products as well, mutatis mutandis.
1.3. The images, descriptions, colours, sizes, measurements, shades and details presented on the Website are intended to provide information about the products. However, there may be reasonable differences between the appearance of a product on screen and its actual appearance, due among other things to lighting, photography, screen settings, raw materials and manufacturing processes.
1.4. The Company will act to present material information about the product as clearly and accurately as possible. Nothing in section 1.3 derogates from the Company’s obligation to provide material information or from its liability in the event of misleading or non-conformity under law.
2.1. Purchases on the Website are intended for those legally competent to perform a binding legal act. A user under the age of 18, or anyone not competent to perform a binding legal act, may make a purchase only with the approval of a parent or lawful guardian.
2.2. Placing an order on the Website constitutes a declaration that the user is authorised to place the order and that the details provided are true, complete and accurate.
2.3. The Company may take reasonable measures to verify identity or order details in cases of suspected fraud, misuse or legitimate operational need, all subject to law.
3.1. The Website may allow the opening of a user account for viewing orders, saving contact details, managing delivery addresses and receiving additional services.
3.2. The user undertakes to provide true and accurate details and to update them if they change.
3.3. The user is responsible for keeping their login credentials confidential and for notifying the Company without delay in the event of suspected unauthorised use.
3.4. The Company may block or restrict a user account in the event of a breach of these Terms, misuse of the Website, provision of false information, reasonable suspicion of fraud or harm to Website security, provided that the action is reasonable and subject to law.
4.1. The products on the Website may be made, among other things, of titanium, silver, gold, stainless steel, brass, metal platings and additional materials, as stated on the product page.
4.2. The Company will specify on the product pages the main materials from which each product is made, to the extent that this information is in its possession and as required by law.
4.3. Where diamond jewelry, gemstones or products for which a certificate is required or promised are offered, the Company will provide an appropriate certificate or confirmation in accordance with law and the product details.
4.4. Sensitivity to metals, platings, jewelry or piercings varies from person to person. Presenting a product as made of a particular material does not constitute an undertaking that the user will not develop sensitivity, an allergic reaction, irritation or discomfort.
4.5. A user with a known sensitivity to metals, nickel, platings, jewelry or piercings, or with a relevant medical condition, is asked to check the suitability of the product before use and to consult an appropriate professional as needed. Nothing in this section derogates from the Company’s liability in the event of a defect, non-conformity or breach of a duty under law.
5.1. Purchases on the Website are made via a shopping cart and online payment.
5.2. An order will be considered approved after payment confirmation has been received from the clearing provider and after the Company has confirmed receipt of the order. An automatic confirmation of receipt of the order details is not necessarily final confirmation of its supply, where this is stated in the message.
5.3. The Company may decline or cancel an order where the product is out of stock, payment was not approved, incorrect details were provided, there is reasonable suspicion of fraud or misuse, there is a clear and material error in the description or price, or there is another substantial impediment to supplying the product.
5.4. If an order is cancelled by the Company after the customer has been charged, the Company will refund the customer the amount charged for the cancelled part, without charging a cancellation fee, and subject to any law.
5.5. The Company may set reasonable purchase quantity limits to prevent profiteering, unauthorised resale, fraud or commercial use inconsistent with the nature of the Website, provided this is not done in a discriminatory manner or contrary to law.
6.1. The prices presented to the consumer on the Website are in New Israeli Shekels and include VAT as required by law. Before the transaction is confirmed, the consumer will be shown the total price payable, including delivery fees or other related charges, if any.
6.2. The Company will issue an invoice and/or receipt in accordance with law.
6.3. Payment on the Website is made by credit card and by additional payment methods as offered on the Website.
6.4. Where instalment payments are offered, they will be subject to the terms presented before completion of the transaction, to approval by the credit card company or payment provider, and to any law.
6.5. Payment processing is carried out via Tranzila and APAX. Full credit card details are not stored on the Company’s systems but are handled by the clearing and payment providers.
6.6. The Company may update prices, promotions and discounts from time to time. A price change will not apply to an order already approved, except in the case of a clear and material error, in which case the Company will act in accordance with law and will allow the customer not to enter into the transaction at the corrected price.
7.1. The Company may publish promotions, discounts, coupons, benefits and free shipping in accordance with the terms presented alongside the benefit.
7.2. Promotions and benefits may not be combined unless expressly stated otherwise.
7.3. The Company may change or discontinue a promotion in respect of transactions not yet completed, subject to law and to the published terms of the promotion.
7.4. Free shipping is provided on orders of ₪299 and above, unless the Website expressly presents different terms at the time the order is placed.
8.1. The Company provides home delivery within Israel, subject to delivery areas and to the courier company’s ability to reach the address provided.
8.2. At this stage the Company does not undertake to offer self-collection, unless such an option is presented on the Website at the time of ordering.
8.3. Deliveries are carried out via HFD and/or other courier companies, according to operational considerations.
8.4. The stated delivery time for an item in stock is up to 7 business days from confirmation of the order, unless stated otherwise on the product page or at the time of ordering.
8.5. Timelines may be affected by exceptional load, holidays and days of rest, security events, weather, strikes, malfunctions at shipping providers, remote areas, or incorrect details provided by the customer. The above does not derogate from consumer rights in the event of failure to deliver by the date set in the transaction.
8.6. The delivery cost will be displayed before the order is confirmed.
8.7. The customer is responsible for providing a full and accurate address, an available phone number and any details required for proper delivery.
8.8. Where an additional delivery is required due to an incorrect address, unavailability, or refusal to accept the delivery for reasons attributable to the customer, the Company may charge a reasonable additional shipping fee, subject to law.
9.1. Before completing the purchase, the consumer will be shown, as required by law, the Company’s details, the main characteristics of the product, the total price and payment terms, the date and method of delivery, and information regarding warranty and the right of cancellation.
9.2. No later than the time of delivery of the product, the Company will provide the consumer with a document in writing or by electronic means capable of being saved, containing the transaction details required by law, including the price and payment terms, the manner of exercising the right of cancellation, information regarding warranty and additional details required by law.
9.3. Manufacturer details and country of manufacture will be provided to the extent required by the law applicable to the product and the transaction.
10.1. The Company’s cancellation and returns policy is subject to the Consumer Protection Law, 5741-1981, the regulations enacted thereunder and the provisions of any relevant law.
10.2. In a distance selling transaction for the purchase of a product, a consumer may cancel the transaction from the date it was made until 14 days from the date of receipt of the product or from the date of receipt of the document containing the transaction details required by law, whichever is later.
10.3. In a distance selling transaction with a consumer who is a person with a disability, a senior citizen aged 65 or over, or a new immigrant within five years of the date on which they were granted an immigrant certificate or certificate of entitlement as an immigrant, the consumer may cancel the transaction within four months, subject to the conditions set out in law, including where the transaction involved a conversation between the Company and the consumer, including by electronic communication. The Company may request presentation of a certificate proving entitlement, only to the extent and in the manner permitted by law.
10.4. The right of cancellation does not apply in cases excluded by law. If in the future products are offered that are manufactured specially according to the customer’s measurements or special requirements, the provisions of the law and the exceptions set out in it, as they may be at that time, will apply to them.
10.5. The mere use of a product does not in itself negate the right of cancellation where the law grants such a right. However, if there has been a significant deterioration in the condition of the product or a reduction in its value due to use by the consumer, the Company reserves its rights under law.
10.6. For reasons of hygiene and health, it is recommended not to open the hygienic packaging of earrings or piercings and not to try on, wear or insert them into the body if there is a possibility that the customer will wish to cancel the transaction. This recommendation does not negate a right of cancellation existing under law and does not derogate from the Company’s rights in the event of a significant deterioration in the condition of the product.
10.7. A cancellation notice may be given, at the consumer’s choice and subject to law, in the following ways: orally by telephone at 053-342-9058 or at the place of business; by registered mail to the Company’s address: Nahliel 31, Kerem HaTeimanim, Tel Aviv, Israel; by email to [email protected]; and via WhatsApp at 053-342-9058.
10.8. The cancellation notice must state the consumer’s name and identity card number as required by law. To locate the transaction quickly, it is also recommended to state the order number, telephone or email address, but to the extent that these details are not a condition under law, failure to provide them will not in itself negate the right of cancellation.
10.9. In the case of cancellation not due to a defect, non-conformity, failure to deliver on time or another breach by the Company, the Company may charge a cancellation fee of up to 5% of the transaction price or ₪100, whichever is lower, all in accordance with law.
10.10. In the case of cancellation due to a defect in the product, non-conformity between the product and the details provided to the consumer, failure to deliver by the agreed date or another breach of the transaction by the Company, no cancellation fee will be charged. If the product has already been delivered to the consumer, it will be made available to the Company at the place where it was delivered, and the Company will arrange collection in accordance with law.
10.11. In the case of cancellation for reasons other than those set out in section 10.10, and if the product has already been delivered to the consumer, the consumer will return it to the Company at the place of business or in another manner coordinated with the Company, and the cost of return will be borne by the consumer, subject to law.
10.12. The Company will refund amounts it is required to refund and will cancel future charges, if any, within 14 days of receiving the cancellation notice, and will provide the consumer with a copy of the charge-cancellation notice, all in accordance with law.
10.13. The Company will not impose store credit instead of a monetary refund where the law grants the consumer the right to a refund of their money.
10.14. A voluntary exchange of a product, beyond a right of cancellation or another right under law, will be carried out in accordance with the commercial exchange policy published on the Website from time to time. Such a commercial policy does not derogate from statutory rights.
10.15. If the Company allows returns of online purchases at physical branches, this will be stated on the Website together with a list of the branches and the relevant conditions.
11.1. In the case of a faulty product, an incorrect product, non-conformity with the order or damage caused in transit, we recommend contacting the Company as soon as possible with the order number, a description of the problem and photographs where possible. The request for photographs is intended to make handling more efficient and does not derogate from any right that the law does not condition on presenting a photograph.
11.2. The Company will handle the enquiry according to the circumstances and the law. Where the consumer has a right of cancellation or another remedy under law, the commercial warranty provisions do not limit that right.
11.3. The Company may offer repair or replacement where this suits the circumstances and with the customer’s consent, but this will not derogate from any right of cancellation or refund available to the consumer under law.
12.1. Without derogating from the customer’s rights under law, the Company grants a commercial warranty for a period of one year from the date of receipt of the product.
12.2. The commercial warranty applies to manufacturing defects in the product.
12.3. The warranty may apply, subject to a professional and reasonable examination by the Company, to a defect in the setting, clasp, plating or colour change, where the source of the problem is a manufacturing defect or the condition of the product at the time of delivery.
12.4. A broken chain, where chains are sold, will be covered under the commercial warranty if it originates in a manufacturing defect. Damage caused after delivery due to pulling, impact, pressure, unreasonable use or poor storage is not covered under the commercial warranty, unless the law requires otherwise.
12.5. The commercial warranty does not apply to damage caused by breakage, impact, dropping, bending, scratching, tearing, unreasonable use, exposure to water, sea, pool, humidity, perfume, creams, cleaning agents, chemicals, sporting activity, sleeping while wearing the jewelry, improper storage, loss, theft or an act of the customer or a third party, to the extent that the damage indeed results from one of these.
12.6. The commercial warranty does not apply to natural wear and tear resulting from normal use, unless the law requires otherwise.
12.7. In order to exercise the commercial warranty, the Company may request proof of purchase and require the product to be made available for examination.
12.8. Following examination, the Company will determine whether the defect is covered under the commercial warranty and what the appropriate remedy is under the warranty terms and the law. Nothing in this section derogates from a consumer’s mandatory rights.
12.9. After the warranty period, or where the damage is not covered, the Company may offer a paid repair subject to the availability of parts and the type of product.
13.1. The Company may publish a dedicated page on the Website with instructions for use and care.
13.2. As a general rule, it is recommended to avoid exposing jewelry to water, perfume, creams, cleaning agents, chlorine, sea, pool, excessive perspiration, chemicals and prolonged humidity, according to the type of product and material.
13.3. It is recommended to remove jewelry before sleeping, bathing, sporting activity, cleaning, sea or pool, unless the product instructions state otherwise.
13.4. It is recommended to store jewelry in a dry, shaded and separate place in order to reduce scratches, tangles, friction and wear.
13.5. Failure to follow reasonable instructions for use may affect the durability of the product and the applicability of the commercial warranty, where there is a connection between the use and the damage.
14.1. The user undertakes to use the Website lawfully and reasonably.
14.2. It is prohibited to perform actions that may harm the proper operation of the Website, its security, the information on it, the Company, other users or third parties.
14.3. It is prohibited to attempt to penetrate the Website’s systems, bypass security mechanisms, carry out unauthorised automated scanning or collection of information, overload the Website’s servers or perform any unauthorised technological action.
14.4. The Website may not be used for fraud, impersonation, provision of false information, infringement of third-party rights, infringement of intellectual property or unlawful activity.
14.5. The Company may restrict access or take reasonable measures in the event of a breach of this section, subject to law.
15.1. The intellectual property rights in the Website and its content, including name, logo, design, texts, images, videos, graphics, code, trademarks, Website structure, product descriptions and marketing content, belong to the Company or to whoever granted it a right of use, as applicable.
15.2. In accordance with the Company’s statement in the original Terms, the images on the Website are the Company’s images, including images originating from its Instagram page, unless stated otherwise.
15.3. Images of models, customers or users will be displayed and used subject to the permissions required by law.
15.4. It is prohibited to copy, reproduce, distribute, publish, transmit, display, sell, modify, process or make commercial use of the Website’s content without lawful permission.
15.5. The Company will use customers’ images, tags, reviews or content for marketing purposes only where it holds appropriate permission to do so.
16.1. At this stage, according to the information provided in the existing Terms, the Website does not allow the publication of customer reviews on the Website.
16.2. If in the future an option is added to publish reviews, comments or user content, the Company may set reasonable rules for publication and remove content that is offensive, misleading, unlawful, infringing, unauthorised marketing or irrelevant, provided this is done in good faith and subject to law.
17.1. The Company makes reasonable efforts to maintain accurate and up-to-date information on the Website, but technical errors or non-material inaccuracies may occur.
17.2. To the extent permitted by law, the Company will not be liable for indirect, consequential or special damage that is not a foreseeable and reasonable result of a breach of duty on its part.
17.3. Nothing in these Terms exempts the Company from liability that may not be limited or excluded under law, including liability for a defect, non-conformity, misleading or breach of a mandatory consumer duty.
17.4. The Website may refer to third-party services, including payment processing companies, couriers and social networks. These services are subject to the terms and policies of those third parties; however, this does not derogate from the Company’s liability towards the consumer where the law imposes it on the Company.
18.1. The Company acts to maintain the proper operation of the Website but does not undertake continuous and fault-free availability at all times.
18.2. The Company may carry out maintenance, updates and changes to the Website, and temporary interruptions may occur.
18.3. The Company will not be liable for an event originating in circumstances beyond its reasonable control, to the extent permitted by law. Nothing in this section derogates from a right of cancellation, refund or another remedy granted to the consumer by law.
19.1. The controller of the personal information collected through the Website is ELSAH Jewels Jewelry Ltd., Company No. 517206470.
19.2. Privacy enquiries may be sent to [email protected] and to the Company’s additional contact details appearing at the top of these Terms.
19.3. This privacy policy applies to personal information collected through the Website, the user account, placing orders, customer service and digital activity related to the Company’s services.
20.1. Information provided directly by the user may include full name, phone number, email address, delivery and billing address, order details, user account details and customer service enquiries.
20.2. Technical and usage information may include IP address, browser type, device and operating system, pages viewed, actions on the Website, referral source, cookie data and measurement and analytics data.
20.3. The Company will not collect information that is not reasonably required for the purposes set out in this policy, and will act to minimise data in accordance with applicable law.
20.4. Full credit card details are not stored on the Company’s systems but are processed via Tranzila and APAX.
21.1. As a rule, providing personal information to the Company depends on the user’s wishes and consent and is not a legal obligation, unless expressly stated otherwise.
21.2. However, without providing the details required to place an order, make payment, arrange delivery, verify identity, provide customer service or handle a cancellation/warranty, the Company will not be able to provide the requested service or handle the enquiry.
21.3. Fields that are not essential will be defined, as far as possible, as optional. The Company will not use the failure to provide unnecessary information as a condition for receiving a service for which that information is not required.
22.1. The Company may use the information to operate the Website, receive orders, process payments, arrange supply and delivery, issue accounting documents, open a user account, provide customer service, and handle cancellations, returns, exchanges and warranty.
22.2. Information may also be used for information security, prevention of fraud and misuse, record keeping, fault handling, analysis and improvement of the Website and service, management of disputes and legal proceedings, and compliance with legal obligations.
22.3. Information will be used for direct marketing and promotional mailing only in accordance with the law and the user’s choices, as detailed in section 27.
22.4. The Company will not use information for a purpose incompatible with the purpose for which it was collected, unless there is legal authorisation or appropriate consent.
23.1. The Company does not sell users’ personal information to third parties.
23.2. The Company may share or allow access to information to suppliers and service providers to the extent required for its activity, including Tranzila and APAX for clearing and payment purposes, credit card companies, courier companies, hosting and cloud providers, website maintenance, WordPress/WooCommerce, CRM systems, mailing providers, analytics and advertising services, professional advisers, accountants and information security providers.
23.3. The Company may use Google and Meta services, including Google Analytics and Meta measurement or advertising tools, according to the tools actually operating on the Website.
23.4. The Company may disclose information where required by law, judicial order or a lawful demand, or where reasonably necessary to protect its rights, prevent fraud, handle a security incident or conduct legal proceedings.
23.5. In the case of a merger, acquisition, sale of activity or structural change, information may be transferred to the relevant party as part of that activity, subject to law and to continued appropriate protection of the information.
24.1. Use of cloud, analytics, advertising, payment or global service providers may involve storage, processing or access to information outside Israel.
24.2. The Company will act to carry out such transfers in accordance with the Protection of Privacy Law and the Protection of Privacy Regulations applicable to the transfer of information outside the country’s borders, including by means of contractual terms or other mechanisms permitted by law.
24.3. Where engagement with an external provider involves access to a database or outsourcing, the Company will act to implement the legal requirements applicable to engagement with an external party and to information security.
25.1. The Website uses, or may use, cookies, pixels and similar technologies for operating the Website, saving the shopping cart, account login, security, measurement, analytics, user experience personalisation, advertising and campaign measurement.
25.2. According to the existing Terms, the Website uses Google Analytics, and may use Meta tools such as the Meta Pixel for measurement, advertising and remarketing.
25.3. Some cookies are necessary for the operation of the Website, while others are used for measurement or advertising. Where consent is required by law for a particular use, the Company will act to obtain it appropriately.
25.4. You may change your browser settings and block or delete cookies; blocking necessary cookies may impair some of the Website’s functionality.
25.5. Use of third-party services may also be subject to their own privacy policies.
26.1. Agreement to these Terms or making a purchase does not in itself constitute consent to receive advertising material, except in cases where the law permits sending without separate consent and where all the conditions set out in it are met.
26.2. As a rule, the Company will request separate and clear consent to receive marketing communications by email, SMS, WhatsApp or another digital means, in accordance with law. A marketing consent checkbox will not be pre-ticked.
26.3. A user may withdraw their consent or give notice of refusal at any time, in a simple and reasonable manner and in accordance with the details appearing in the advertising material.
26.4. Removal from a marketing mailing list does not prevent the sending of service messages necessary for placing an order, payment, delivery, warranty, security or handling an enquiry.
26.5. The Company will keep appropriate records of consents and refusal notices as required to demonstrate compliance with law.
27.1. The Company will take reasonable information security measures appropriate to the nature of the information, its scope and the risks involved in processing it, in accordance with the Protection of Privacy Law and the Protection of Privacy Regulations (Information Security), 5777-2017.
27.2. The Company uses external hosting, payment processing, maintenance and security providers, and will act to regulate their access to information in accordance with law.
27.3. It is not possible to guarantee absolute immunity from malfunction, intrusion, cyber attack or loss of information. In the event of a security incident, the Company will act in accordance with the obligations applicable to it under law.
28.1. The Company will retain personal information for as long as reasonably required for the purposes for which it was collected, including supplying orders, customer service, warranty, accounting, fraud prevention, dispute management and compliance with legal obligations.
28.2. Once no longer required, information may be deleted, anonymised or retained to a limited extent where there is a legal justification for continued retention.
28.3. Retention periods may vary according to the type of information, the purpose of use and the legal obligations applicable to the Company.
29.1. A data subject may apply to the Company to review personal information about them, in accordance with the conditions and exceptions set out in law.
29.2. If the data subject finds that the information about them is incorrect, incomplete, unclear or not up to date, they may request that the information be corrected or deleted, in accordance with law.
29.3. Where an additional right of erasure applies under specific law, including in respect of information transferred to Israel from the European Economic Area in cases where the relevant regulations apply, the Company will act in accordance with that obligation.
29.4. Privacy enquiries may be sent to [email protected]. The Company may request information reasonably required to verify the identity of the applicant before granting access to information or changing it.
30.1. The Website is not intended for the deliberate collection of personal information from minors for the purpose of making an independent purchase without the approval of a parent or guardian.
30.2. If it becomes apparent to the Company that information has been collected from a minor contrary to law or without the required consent, the Company will act in accordance with law and the circumstances.
31.1. The Company’s preferred customer service channel is WhatsApp at 053-342-9058. Telephone answering on this number is less available. You may also contact us by email: [email protected].
31.2. Company address / Tel Aviv branch: Nahliel 31, Kerem HaTeimanim, Tel Aviv, Israel.
31.3. Ra’anana branch: HaMelacha 2, Ra’anana (Renanim Mall, Level 1, opposite WeShoes).
31.4. You may also contact us via the Instagram page Elsah_jewelry; however, for submitting a cancellation notice the consumer also has all the methods listed in section 10.7.
31.5. The Website is available for placing orders 24/7, subject to its technical availability.
32.1. These Terms, the use of the Website and transactions made through it are governed by the laws of the State of Israel.
32.2. Local jurisdiction will be determined in accordance with the jurisdiction rules set out in law. Nothing in these Terms limits a consumer’s right to bring proceedings before a court competent to hear them under law.
33.1. Section headings are for convenience only.
33.2. If any provision of these Terms is found to be invalid or unenforceable, this will not in itself affect the validity of the remaining provisions of these Terms.
33.3. The Company’s failure to exercise a right in a particular case does not constitute a waiver of that right in another case.
33.4. Wherever these Terms grant the Company discretion, it will be exercised in good faith, reasonably and subject to law.
33.5. These Terms were last updated on 25.8.2026.
